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    • Mina Driver Terms of Use

    Overview

    The business you work for has engaged us (Mina Digital Limited or “Mina”), or one of our resellers, to help manage their fleet of electric vehicles. Mina’s products help businesses to view and pay for the energy used by their fleet to charge at home, in public and at their workplace using compatible chargers and networks. 

    Wherever you choose to charge your “EV” (being the electric vehicle that you use for your work with the business), Mina’s products ensure you get paid correctly for the energy you use. We can track your usage, invoice the business you work for directly and pay your home electricity supplier, to ensure you’re not out of pocket for charging your EV for business use. 

    We make the products available to you as a result of our (or our reseller’s) separate agreement with the business you work for. However, to receive the benefit of our products, you are required to accept these terms of use as part of our onboarding process.

    If the business you work for is an Allstar customer, please also refer to the terms set out under the heading ‘Allstar Agreed Terms’ below.

    Please note: These terms may have changed since you last reviewed them. For a list of changes and when they were made, please contact legal@mina.co.uk.

    Agreed Terms

    1. About Us

      a. Mina Digital Limited is a company incorporated in England and Wales (company number 11641082) with its registered office at Unit 10, 1 Burton Road, Sheffield, England S3 8BW.

      b. We offer a payment solution in respect of business EV charging and are not an energy provider. All obligations and responsibilities you have to your electricity supplier (including paying your bills) remains your full responsibility. 

      c. When we access and retrieve information from third parties relating to you, we are acting as your agent and not as the agent of the third party or any other entity.

    2. Using Homecharge®

      When you use Mina’s Homecharge® product to charge your EV at home, you confirm and agree that:

      a. we can share information about when, how and where you charge your EV with the business you work for in connection with us providing our product;

      b. you and the business you work for are responsible for ensuring that there is sufficient equipment correctly installed at your home to facilitate the charging of your EV;

      c. from agreeing these terms until thirty days after we stop providing you with our product, you will provide us with accurate, complete and up-to-date information, including but not limited to information about your home energy account, energy tariff, EV, home charge point and any other information that we reasonably request from you. It is important to keep your details correct and up-to-date at all times. Please let us know if your details change. We will only request the information we need to provide our product;

      d. we can integrate with your home electric vehicle charge point and pull data from such charge point as reasonably required to provide our product; 

      e. for as long as you are using the Mina product, you will ensure your home charge point is connected to the internet; and

      f. you have obtained all necessary permissions in order to use our product at your home, including but not limited to consent from any other household electricity bill payers.

    3. Using Chargepass®

      Chargepass is an RFID card which gives you access to a network of public chargers. When you are using Chargepass to charge your EV in public, you agree that: 

      a. you will start each EV charge session by tapping the RFID card provided to you;

      b. you will not use your RFID card improperly or fraudulently;

      c. you will stop using your RFID card if notified to do so by Mina or the business you work for; and

      d. you will use the RFID card at the public charging station in accordance with all relevant instructions and will comply with all operating requirements and conditions imposed by public charging stations.

    4. Using the portal and products

      The portal is a place where drivers can access details about their charging history. You agree to not:

      a. make available the portal or other aspects of our products, in whole or in part, to any person;

      b. copy or otherwise reproduce any part of the portal or our products;

      c. translate, merge, adapt, vary, alter or modify the whole or any part of the portal or our products; or

      d. disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the portal or app, nor attempt to do any such things, except to the extent strictly permitted under applicable law, in each case, without our prior written consent.

    5. When should you contact us?

      a. You can contact us on 0114 400 0151 or at support@mina.co.uk. You must contact us as soon as possible if:

      • i. you are moving home (a minimum of 5 days before);

      • ii. you are going to stop working for the business, and if you do, your leaving date;

      • iii. you change your electricity supplier;

      • iv. your electricity supplier tariff changes; or

      • v. you believe your RFID card has been lost, stolen or has been used improperly or fraudulently.

      b. You should also contact us as soon as possible if you have or recognise a problem that may affect our provision of the products to you or to the business you work for (such as your Wi-Fi going down or technical issues with your charge point). If we are responsible for the issue, we will seek to resolve it as soon as we can. 

      c. Unfortunately we are not able to assist you with any issue relating to your EV or charge point hardware. If you have such an issue, we recommend that you contact the manufacturer and/or the business you work for. 

    6. Confirmation of authority

      a. You acknowledge that, in order to provide our products, we will need to contact and deal with third parties such as your energy supplier. You acknowledge and agree that we may:

      • i. view your energy bills, and other documentation related to your energy tariff information, as deemed required;

      • ii. access information relating to your EV and your energy account, including by accessing third party sites, services, documents and other means of information retrieval;

      • iii. contact your electricity supplier to discuss your energy account, energy tariff and payments we have made; 

      • iv. make payments and handle refunds relating to your electricity supply; and

      • v. access charging data from your EV charge point at your home.

      b. You acknowledge that the confirmation of authority, set out in paragraph 6(a), will remain in place until we stop providing you with our products.

    7. Suspension, delay and stoppage

      a) We may suspend, delay or stop providing one or more of our products to you if we’re legally permitted to do so and any of the following apply:

      • i. your electricity supplier prevents us from providing our product to you;

      • ii. your EV charge point manufacturer fails to provide us with the data that we require to provide the product to you;

      • iii. we, the network operator or your electricity supplier has stopped your supply; 

      • iv. your electricity meter or home charge point has been interfered with; or

      • v. to comply with applicable law or regulation.

      b) We will stop providing you with our products on the earlier of: 

      • i. the business you work for notifying us in writing that you should stop receiving the products (including, for example, if you stop working for the business); 

      • ii. we notify you that we are stopping providing our products to you because you have breached these terms or because we can no longer provide our products to you; or

      • iii. termination or expiry of the terms and conditions we, or our resellers, have with the business you work for.

      c) We may have to temporarily suspend the provision of our products if we have to deal with technical problems or to make improvements to our offering. We will do our best to contact you to let you know in advance if this occurs.

    8. Liability

      a) At Mina, we supply our products for the uses and purposes which you and the business you work for have agreed for your EV. We make our products available to you under our (or our resellers’) agreement with the business you work for. We therefore have no direct liability to you in respect of the products. If you suffer any loss in relation to our products, you should contact the business you work for directly.

      b) Our total liability to you, howsoever arising, including in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount of the licence fees, paid by the business you work for to us (or to our reseller), in the 12 month period before a claim is made.

    9. Data privacy 

      a) Both Mina and the business you work for act as independent data controllers, with respect to the personal data we collect and use to provide our products.

      b) Some information, such as your name and email address, has already been provided to us (or our reseller) by the business you work for but we may need some further details from you to complete our onboarding process. We may also receive further personal information about you from your EV, from your electricity supplier, from your home charge point and from you directly, in order to provide our products as set out in these terms of use.

      c) We may share your personal information with your electricity supplier, our service providers, the business you work for and our resellers (if applicable), in each case, to provide our products. We may also share your personal information where required by applicable law and regulation.

      d) Please see our Privacy Policy at https://www.mina.co.uk/privacy-policy/ for further details on how we deal with your personal information. You have rights under data protection legislation, including a right to object to our processing of data, as is set out in the policy. 

      e) Any questions about how we process your data should be sent to legal@mina.co.uk. 

    10. Resolving issues and disputes

      a) We hope that our products exceed your expectations. If they don’t fit the bill, we will try to deal with any issues you have quickly and efficiently. 

      b) You have several options for resolving disputes:

      • i. Our Customer Service – Our friendly Customer Service Team (contactable by email at support@mina.co.uk or by phone at 0114 400 0151‬) will do their best to resolve any problems you have with us or our product. 

      • ii. Resolving disputes without going to court – Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. 

      • iii. You can go to court – These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in English courts or the courts of the country you live in.

    11. Other important terms that apply

      a) All registered and unregistered intellectual property rights in any materials and other documents or items that we prepare or produce in connection with the products belong to us absolutely.

      b) All notices sent by you to us must be sent in writing to legal@mina.co.uk or to our registered office address specified on our website. We may give notice to you in writing at either the e-mail address provided to us (by you or the business you work for) or by post at the home address you have provided to us.

      c) We may change our products as well as these terms to reflect changes in relevant laws and regulatory requirements, to make minor technical adjustments and improvements, or where to do so won’t materially prejudice your rights. We will notify you of any significant changes to these terms and conditions.

      d) We can transfer these terms of use with you so that a different organisation is responsible for supplying our products. If we do so, we’ll ensure that the transfer won’t affect your rights under these terms. You can’t transfer these terms to someone else unless we agree to this in writing.

      e) Nobody else has any rights under these terms of use. These terms of use are between you and us. Nobody else can enforce them and neither of us will need to ask anybody else to sign-off on ending or changing them. 

      f) There may be delays in us providing the products which aren’t the fault of you, us or the business you work for, but because of events outside of our control. If this happens, we will contact you as soon as possible to let you know and do what we can to reduce the delay. If we determine that there is a risk of substantial delay, you will have the option to stop using Mina’s products altogether.

      g) If a court were to invalidate some of these terms, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply. 

      h) Even if we delay in enforcing these terms, we can still enforce them later. We might not immediately chase you for not doing something, or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

      Allstar Agreed Terms

      If you are a driver whose employer is a customer of Allstar Business Solutions Ltd then you should read these Terms. By continuing to use the App or Portal you provide agreement to these terms.

    1. Roles and responsibilities

      a) We are Allstar Business Solutions Limited incorporated and registered in England and Wales with company number 02631112 whose registered office is at PO BOX 1463 Canberra House, Lydiard Fields, Great Western Way, Swindon, England, SN5 6PS (‘Allstar’, ‘We’, ‘Us’, ‘Our’).

      b) Allstar provides fleet management software and services (‘Services’) to businesses which operate vehicle fleets (‘Fleet Operators’).  The Fleet Operator is your employer. These services are subject to a separate agreement between Allstar and the Fleet Operator.  

      c) Where a Fleet Operator has identified you as a driver (‘Driver’) of a vehicle in the Fleet Operator’s fleet of electric vehicles (‘EVs’), we require you to use the App available to you in order for Allstar to provide Services to the Fleet Operator.

      d) The term ‘App’ refers to either the native Mina app downloaded from the app store, or the Mina web app accessed through a web browser at driver.mina.co.uk.

    2. Your role

      a) As a Driver of a Fleet Operator’s EV, you are permitted to use the App to enable us to provide the Home Charging Service. The terms provided above by Mina explain the restrictions on your use of the App. 

      b) By agreeing to these terms, you hereby authorise the Fleet Operator (and Allstar’s sub-contractor acting on behalf of the Fleet Operator):

      • i. to contact your electricity supplier in relation to the Services and to obtain such information from your electricity supplier as is reasonably necessary to provide the Services to the Fleet Operator, which may include (without limitation) information about the amount and cost of electricity used at your property;

      • ii. to contact your charge point manufacturer for the purposes of accessing the data processed by the EV charge point at your property in order to provide the Services to the Fleet Operator;

      • iii. to receive information regarding the mileage of the EV from any telematics system in the EV; 

      • iV. to store and use any account login details and other information about you which you provide to the Fleet Operator or to Allstar in connection with the App or Services.

    3. Data Privacy

      Our Allstar privacy policy is set out at https://www.Allstarcard.co.uk/privacy-policy/ (‘Privacy Policy’) with the following amendments:

      a) How We obtained your data: We receive your data from the Fleet Operator, as set out above. Where we collect the information directly from a third party, such as your electricity supplier or charge point provider, we do so on behalf of the Fleet Operator, and that data is then shared with us as an independent controller under Our agreement with the Fleet Operator.

      b) Information We receive: this including energy supplier, tariff, charge point usage data.

      c) How to reach us: If you have any queries or concerns about Allstar’s use of your personal data as an independent controller, please contact Allstar at dpo@fleetcor.com.